Experience

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December 23, 2019 – Present

Skills:

Work collaboratively with Directors to develop long-range plans for network/hardware/software needs for the organization, develop goals and objectives, policies and procedures for the department and establish priorities.
Evaluate and implement IT procedures and equipment for maximum efficiency and cost containment – including security and back-up policies and procedures.
Work with other Directors/Administrators to develop budgets for technology-related needs.
Structure, lead, train, and develop IT staff for maximum effectiveness.
Chair the IT Committee and meet with the committee on a quarterly basis each year.
Maintain a system of backup of all files, security, and rights and assures that users follow approved policies and procedures.
Coordinate third-party maintenance as necessary for network hardware, software, and telecommunications services.
Keep abreast of emerging technology trends and communicate their potential impact on IT operations.

March 16, 2015 – December 23, 2019

Skills:

Plan, maintain, and implement new technologies across the Nazareth campus and other global mission facilities.
Design, deploy, and maintain the Windows Server 2019 Hyper-V cluster along with working to virtualize existing physical servers.
Implement a Cisco Unified Communications solution with high availability in two geographically separated data centers.
Work with vendors and remote support technicians in order to fulfill the needs of the Nazareth information technology system.
Monitor and maintain network stability, including bandwidth utilization, server processor and memory capacity, error logs and connectivity.
Deploy software using PowerShell scripts, Group Policy Objects, Microsoft Intune, and other deployment technologies to organizational servers and desktop workstations.
Design, deploy, and maintain the Aruba Instant enterprise wireless network across the Nazareth campus.
Led the migration, and administered the Microsoft 365 platform for the organization.
Setup the Veeam backup solution for disaster recovery with failover to Microsoft Azure.

May 2013 – March 2015

Skills:

Provision Metro Ethernet switches and PON ONU’s for handoff to customers.
Work with the Broadband Network Engineer to manage the ISP’s VMware cluster.
Provide customer-friendly and proficient technical support to high speed data customers using phone, email, chat, instant messaging, and other means of communication.
Document and escalate issues, and work with other departments, ISPs, or business partners in order to resolve them as quickly and efficiently as possible.
Support all high speed data customers by diagnosing and troubleshooting network and router related issues, as well as standard technical issues.
Provide support to installers and field technicians.

June 2010 – August 2013

Skills:

Provided computer repair and serving as a helpdesk technician to the staff and students of Nelson County Schools.
Performed other tasks such as, L-Computing server configuration, deployment of software and printers through Group Policy, Apple device support, and Google ChromeBook support.
Worked with a wide variety of technologies ranging from Microsoft Windows servers to document cameras.